Terms & Conditions

Last updated October 2019

Opening Hours:

9am to 7pm- Monday
9am to 8pm – Tuesday to Thursday
9am to 7pm – Friday
9am to 6pm – Saturday
10am to 6pm – Sunday

Clinic contact numbers as follows:

Telephone number: 020 7722 5872

CONTACT PAGE

CANCELLATION AND RESCHEDULE OF APPOINTMENTS

Aesthetics Lab operates on a 48 hour cancellation policy. If you wish to cancel or rearrange your appointment, we kindly ask you to give us a minimum of 48 hours notice.  Cancellations outside the policy time will be charged at the cost of the treatment or taken out of the course of treatments. For Complimentary Consultations, a £25 deposit will be charged if adequate notice is not given. For all other treatments, the treatment deposit will be charged if adequate notice is not made. Cancellations can be made in person, phone or email – we are open 7 days a week.

DEPOSITS

Both our Aesthetic and Doctor Consultations are complementary, however we take a small deposit to secure the time slot (Aesthetic Consultation - £25, Doctor Consultation -£75). Should you not wish you go ahead with the suggested treatment your deposit will be refunded. If you wish to book a treatment on the day, a deposit will be taken for the treatment. The deposit amount will depend of the price of the treatment that you wish to have. Should you not want to go ahead with the treatment or if you are unsuitable for the treatment the deposit fee is non refundable. We thus advise all our patients to have a consultation first so that we can review the Medical History and ensure that the treatment you wish to have is the right for you.

REFUNDS

Purchases of any treatments, treatment courses or Coolsculpting treatments are NON - REFUNDABLE, however can be transferred to alternative aesthetic treatments or a credit note within 14 days of purchase. Credit note will expire after 12 months, and 24 months for pregnancy. Credit note for courses that have commenced will be calculated based on individual treatment price and will lose the benefit of the discounted course price. Purchases of any products are non refundable for hygiene reasons.

LATE ARRIVALS

We kindly request you to arrive 10 minutes prior to your first appointment time to complete any documentation (including Medical History and Consent Forms). We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date. If the treatment has to be moved, the late cancellation fee will apply.

TREATMENTS DISCLAIMER

We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

POLICY ON CHILDREN

We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments. For safety reasons, children are not allowed in the laser treatment room at any time.

POLICY ON PETS

We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.

GIFT VOUCHERS

Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment. Any Gift Vouchers that have been won / gifted by Aesthetics Lab may have a shorter validity than 12 months.

PROMOTIONAL OFFERS

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

REFERRALS VOUCHER

For referral client, both the client that has referred and the client that has been referred receive a £50 voucher to use towards any treatments in the clinic. The referral voucher is valid for 3 months from the issue date, and only one voucher can be used per treatment or course of treatments.

COMPLAINTS POLICY

Complaints should be made by e-mail to the manager at Aesthetics Lab. We aim to acknowledge complaints within 5 working days.